Shael Afmak Group Ltd. Privacy Policy

Effective Date: 2024

Shael Afmak Group Ltd. (“Afmak,” “we,” “us,” or “our”) is committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, share, and protect your information when you use our services. By using Afmak’s platform, you consent to the practices outlined in this policy.

1. Information We Collect

We may collect the following types of information:

• Personal Information: Information you provide to us when you create an account, including your name, email address, phone number, and address.
• Payment Information: When you make purchases, we may collect payment details, such as credit card numbers or bank account information. This data is securely processed by our payment processor and not stored by Afmak.
• Transaction Information: Details of transactions you carry out through our platform, such as purchase history and products viewed or added to your cart.
• Logistics Information: Delivery address and other logistics details to facilitate product shipping.
• Device Information: Data on the device and browser you use to access our site, including IP address, device type, and operating system.
• Usage Information: Information about how you use our platform, including pages visited, search queries, and interactions with our services.
• Communications: Records of communications, including customer service requests or other inquiries.

2. How We Use Your Information

We may use the information we collect for the following purposes:

• Service Delivery: To provide and manage Afmak’s marketplace and logistics services, including facilitating transactions, processing orders, and arranging deliveries.
• Account Management: To create and manage your account, enable secure logins, and maintain your profile.
• Customer Support: To address inquiries, resolve issues, and improve customer support.
• Personalization: To tailor your experience, including displaying relevant products and personalized recommendations.
• Marketing: To send promotional messages and offers if you have opted in to receive marketing communications. You can opt out at any time.
• Security: To detect, prevent, and respond to fraud, abuse, security risks, or technical issues.
• Legal Compliance: To comply with applicable laws and regulations, such as tax, accounting, and anti-fraud laws.

3. Information Sharing and Disclosure

We may share your information in the following cases:

• With Service Providers: We may share information with third-party providers who perform services on our behalf, such as payment processing, logistics, data storage, or analytics.
• With Sellers: When you make a purchase, your contact and delivery information may be shared with the seller to fulfill your order.
• With Legal Authorities: We may disclose information to legal authorities if required by law or if we believe it is necessary to protect our rights, comply with legal processes, or respond to requests from government authorities.
• In Business Transactions: If Afmak undergoes a business transaction such as a merger, acquisition, or sale, your information may be transferred as part of the transaction.

4. Data Retention

Afmak retains personal information only for as long as is necessary to fulfill the purposes outlined in this policy or as required by law. Once information is no longer required, we securely delete or anonymize it.

5. Cookies and Tracking Technologies

Afmak uses cookies and similar tracking technologies to enhance user experience, analyze website usage, and assist in marketing efforts. You may modify your browser settings to refuse cookies; however, this may limit certain functionalities on our platform.

6. Data Security

We take data security seriously and employ industry-standard measures, such as encryption, firewalls, and access controls, to protect your information. However, no online platform can guarantee complete security, and you use Afmak at your own risk.

7. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information, including the right to:

• Access: Request access to personal information we hold about you.
• Correct: Request correction of inaccurate or incomplete information.
• Delete: Request deletion of personal information, subject to legal and contractual obligations.
• Object: Object to or restrict the processing of your information.
• Withdraw Consent: Withdraw consent for marketing communications by following the instructions in the message or contacting us directly.

To exercise these rights, please contact us at [Contact Email].

8. Children's Privacy

Afmak’s services are not intended for children under 18. We do not knowingly collect or store personal information from children. If you believe we have inadvertently collected information from a minor, please contact us to remove the data.

9. International Data Transfers

As Afmak operates across borders, personal data may be transferred to, and processed in, other countries where data protection laws may differ. We take appropriate measures to ensure your data remains protected, consistent with this policy.

10. Changes to This Privacy Policy

Afmak may update this Privacy Policy to reflect changes in our practices or for legal reasons. We will notify users of significant changes through our platform. Continued use of Afmak after such changes constitutes acceptance of the updated Privacy Policy.